AH8 Privacy Policy

This Privacy Policy ("Policy") describes how AH8 ("AH8", "We", "Us", or "Our") collects, uses, stores, and protects the personal information of players ("You", "User", or "Player") who access and use the AH8 online casino platform at ah8.net.

AH8 is committed to handling your personal data responsibly and transparently. This Policy is written in plain Philippine English so that every Filipino player can clearly understand how their information is managed. By registering an account on AH8, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

AH8 processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). We are committed to the principles of transparency, legitimate purpose, and proportionality in all data processing activities.

AH8 collects personal data from Filipino players through several channels: the account registration form, identity verification submissions, payment transactions, platform usage, and customer support interactions. The categories of data we collect include:

Registration Data

• Full legal name as it appears on your Philippine government-issued ID.
• Date of birth, used to confirm you meet the 21+ age requirement.
• Mobile number registered in the Philippines.
• Email address used as your primary account contact.
• Username and encrypted password.

Verification Data

• Copies or images of valid Philippine government-issued identification documents such as PhilSys national ID, passport, driver's licence, SSS ID, GSIS ID, or PRC ID.
• Selfie photographs submitted for liveness checks where required.
• Proof of address documents where requested for enhanced due diligence.

Transaction Data

• Deposit amounts, dates, and GCash or Maya reference numbers.
• Withdrawal requests, amounts, and payment destination details.
• Bonus claims and wagering activity records.
• Complete betting history for all game types on the platform.

Technical Data

• IP address and approximate geolocation at each login.
• Device type, operating system, and browser version.
• Session timestamps and duration records.
• Cookies and similar tracking technologies as described in Section 7.

Communications Data

• Records of all messages exchanged with AH8 customer support via live chat or email.
• Feedback, complaints, and dispute records.

AH8 uses the personal data collected from Filipino players for the following specific and legitimate purposes:

• To create and manage your AH8 player account and verify your identity in accordance with the 21+ age policy.
• To process deposits and withdrawals in Philippine Peso through GCash, Maya, and Philippine bank transfer channels.
• To deliver the games, promotions, VIP rewards, and platform features you access on AH8.
• To send transactional notifications including deposit confirmations, withdrawal updates, and security alerts to your registered email or mobile number.
• To conduct anti-fraud screening, detect suspicious account activity, and prevent unauthorised access.
• To comply with applicable Philippine regulatory and legal obligations including anti-money-laundering requirements.
• To resolve disputes, investigate complaints, and provide customer support.
• To improve the AH8 platform through analysis of aggregated, anonymised usage data.
• To send promotional communications about AH8 bonuses and offers, only where you have given explicit consent during registration or at a later point. You may withdraw this consent at any time.

Under the Philippine Data Privacy Act of 2012, AH8 processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, identity documents, and payment information is necessary to fulfil the agreement between you and AH8 as described in the Terms and Conditions.
• Legal obligation: AH8 is required to collect and retain certain data to comply with applicable Philippine laws, including requirements related to age verification, anti-money-laundering, and financial record-keeping.
• Legitimate interests: AH8 processes technical data such as IP addresses, session logs, and device identifiers to detect fraud, maintain platform security, and improve service quality, where these interests are not overridden by your rights.
• Consent: Where AH8 sends you promotional communications about bonuses, new games, or special events, we do so only on the basis of your explicit consent. You may withdraw this consent at any time without affecting the operation of your account.

AH8 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. We may share your data with the following categories of trusted third parties solely to the extent necessary to operate the AH8 platform:

• Game content providers: Third-party game studios whose titles are available on the AH8 platform may receive anonymised session and bet data to resolve game disputes or confirm RNG integrity. Your full personal details are not shared with game providers.
• Payment processors: GCash, Maya, and bank payment gateway providers receive the transaction data necessary to process your deposits and withdrawals in PHP. These providers operate under their own privacy policies and are independently regulated in the Philippines.
• Identity verification services: AH8 may use a third-party KYC (Know Your Customer) provider to verify the authenticity of your submitted Philippine ID documents. This provider processes your document data solely for verification purposes under a strict data processing agreement with AH8.
• Fraud prevention services: Aggregated technical data such as IP addresses and device fingerprints may be shared with anti-fraud service providers to identify and block suspicious activity.
• Legal and regulatory authorities: AH8 will disclose personal data to Philippine government agencies, law enforcement, or courts if required to do so by law, court order, or regulatory instruction.

AH8 processes all financial transactions in Philippine Peso. Deposits and withdrawals are conducted through GCash, Maya, and accredited Philippine bank transfer channels. The following applies to payment data specifically:

• AH8 does not store your GCash or Maya PIN, OTP, or full account credentials. These are entered directly on the respective payment provider's secure interface.
• AH8 records your GCash or Maya account number solely for the purpose of matching your payment to your AH8 account and processing withdrawal reversals where applicable.
• All payment transactions are processed over SSL-encrypted connections. Transaction reference numbers are stored in AH8's secure financial records system.
• Payment data is retained for the period required under Philippine financial regulations, which may extend beyond the closure of your AH8 account.
• AH8 will only send withdrawal proceeds to the same GCash, Maya, or bank account from which your deposit originated, or to a verified account held in your registered name, to prevent fraudulent diversion of funds.

AH8 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how Filipino players interact with the site. The types of cookies used include:

• Essential cookies: Required for the basic operation of the AH8 platform including maintaining your login session and storing game preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymised data on page visits, session duration, and feature usage. This data helps AH8 improve the platform experience for Filipino players. No personally identifiable information is included in analytics data.
• Security cookies: Used to detect and prevent fraudulent access attempts, including CSRF protection tokens and device fingerprinting for login verification.
• Preference cookies: Store your display settings such as language preference and notification settings between sessions.

You may manage cookie settings through your browser. Disabling essential cookies will affect your ability to log in and use the AH8 platform. Disabling analytics cookies will not affect gameplay or your account balance in any way.

AH8 retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and internal risk management policies. The following general retention periods apply:

• Account and registration data: Retained for the duration of your active account plus a minimum of five years following closure, in compliance with standard record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Transaction and financial records: Retained for a minimum of five years in compliance with Philippine financial regulations applicable to electronic payment records.
• Customer support communications: Retained for three years from the date of the last interaction to facilitate dispute resolution.
• Technical and session logs: Retained for up to 12 months for security monitoring purposes, after which they are anonymised or deleted.

When retention periods expire, AH8 will securely delete or anonymise personal data so that it can no longer be linked to an individual player. Early deletion requests from players are accommodated where they do not conflict with legal retention obligations.

AH8 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the AH8 platform.
• Encrypted storage of passwords and sensitive account data. AH8 staff cannot view your plaintext password at any time.
• Role-based access controls that limit internal access to personal data to only those staff members who require it to perform their job functions.
• Regular security audits and vulnerability assessments of the AH8 platform infrastructure.
• Two-factor authentication options for player accounts to add an extra layer of login security.
• Automated monitoring systems that detect and flag unusual login attempts or transaction patterns for manual review.

Under the Philippine Data Privacy Act of 2012, Filipino players on AH8 have the following rights with respect to their personal data. To exercise any of these rights, contact [email protected] with your request: